Replacement
At Khurasan Carpets, we care about your satisfaction and always aim to deliver high-quality products. While we do not accept returns, we happily offer replacements in certain situations to ensure you receive the perfect product.
Replacement Conditions
You can request a replacement if:
- You received the wrong product or size.
- The product arrived damaged or defective.
To be eligible, please contact us within 48 hours of receiving your order and share photos or a short video showing the issue. Our team will review your request and arrange a replacement as soon as possible.
Important Notes
- Products must be unused and in original packaging for a replacement.
- We do not accept returns or refunds once the correct item is delivered.
- Custom-made or clearance sale items cannot be replaced unless damaged during delivery.
How to Request a Replacement?
Please reach out to us at Contact Us page with your order number, issue details, and photos. Our support team will respond quickly to guide you through the replacement process.
