Refund Policy
At Khurasan Carpets, customer satisfaction is our top priority. We take great care to deliver quality carpets that meet your expectations. However, we understand that issues can sometimes occur during delivery.
Please note that we do not offer refunds once a purchase has been made. Instead, we provide a replacement option if the item you received is damaged, defective, or incorrect.
Replacement Instead of Refund
If your product arrives in poor condition or is not what you ordered, don’t worry — our team will replace it for you. To qualify for a replacement:
- Contact us within 48 hours of receiving your order.
- Share clear photos or a short video of the issue.
- The product must be unused and in its original packaging.
Non-Refundable Orders
Since we do not offer refunds, please double-check your order details before confirming your purchase. Custom-made, discounted, or clearance items are also not eligible for replacement unless damaged during delivery.
How to Request a Replacement?
To request a replacement, please reach out to us at Contact Us page with your order number and proof of issue. Our team will review your request and arrange a replacement as soon as possible.
